Effective 07/15/19, NYCSSS made procedural changes that employees must follow to communicate with NYCSSS headquarters. The changes are as follows: All communications going forward must be made via email or fax. If you call NYCSSS the phone system will redirect you to send a detailed email to the appropriate email address.  After sending an email you will receive an automated response with a unique ticket ID and an NYCSSS representative will contact you back either through phone or email after assessing your ticket. Those email addresses are: For HR questions send email to    humanresources@nycsss.org For Payroll questions send email to  PayrollHelp@nycsss.org   For Employment Opportunities send email to employmentopportunities@nycsss.org More information/FAQ You will no longer be placed on hold  when an employee specialist is busy helping another employee, which was the subject of many complaints in the past. You will also receive a more accurate and timely response to your questions because the employee specialist will be able to do as much research as needed in order to respond to your concern. We have chat capability so that you can start a chat with a live employee specialist if you prefer that method of communication over email. This chat can be accessed via our website  Nycsss.org   You will no longer be able to call an employee specialist directly to ask a question, BUT we will reach out to you by phone if a call back is required for more clarifying questions about your request. If you send an email to the wrong address (like to payroll instead of human resources) then we will be able to quickly re-route your request to the right place. If you do not have access to email you can always send a letter via regular mail and a customer ticket will be created for you so that we can track and address your concerns and contact you with answers or follow-up. Please send your letter to:     New York City School Support Services, Inc. 1732 1st Ave, #20174 New York, NY 10128  

New York State Labor Law requires all employers to adopt a sexual harassment prevention policy that includes a complaint form for employees to report alleged incidents of sexual harassment. For more information  Read More   To complete the Sexual Harassment Complaint Form please  Read More

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